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Great Car - Bad Customer Service
Great Car - Bad Customer Service
I own Tata Zest XT and it has been 3 months now. Mentioned below is my experience so far Pros - Excellent car, great driving quality, great interiors, exceptional music system, comfortable even on long drives, great ground clearance and suspension. It had an issue initially with car engine stopping on traffic signals or in heavy traffic, however, sorted with software update during first service at no cost. Pickup quality is fine on Eco mode, good on City mode and excellent on Sports mode. One can actually feel the difference while changing modes. Mileage is so far good in comparison to other cars in the same class. Voice enabled feature is really good and system easily understands what you say. Cons - 1. Pathetic customer service. While Tata has placed good process control plan, however, it fails as Customer Care Executive doesn't seems well trained or hiring is poor. After buying car I got frequent feedback calls from Tata, however, they just read a questionnaire and cannot deviate from it at all or understand anything beyond that questionnaire. Customer handling on showrooms and service center is poor. Anyone coming to buy a car may change his mind as I was about to after my first interaction. Service center staff pays no concern to what you say, they just follow their guidelines. Quality of car cleaning is poor. 2. Doors have light colored cotton pads which easily gets spoiled Overall if you are buying just car - Go for it as you will not find anything better at this cost. It has all what a sedan costing 10L may have. Do not rely on customer service, you have to manage it by your own and stand on their head to get the work as per your expectations.
- 61 Likes
- 18 Dislikes
டாடா சிஸ்ட் பயனர் மதிப்புரைகள்
- ஆல் (228)
- Mileage (104)
- Performance (40)
- Looks (77)
- Comfort (93)
- Engine (57)
- Interior (52)
- Power (42)
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Interior is Comfortable
It has good performance, best mileage, quick pickup, A/c cooling fast. Overall, a good car.
Spacious Car
Servicing cost need to be reduced.Overall performance is very good. I like my Tata Zest car because ...மேலும் படிக்க
Best In Sedan Segment
I personally used Tata Zest XE diesel model with front power window basically, as an Indian user ave...மேலும் படிக்க
Best Car.
It's best Sedan car. Its the car with the best interiors. It's the best in its segment. Fully loaded...மேலும் படிக்க
Best car in the segment.
It has been a great experience till now with my Tata Zest , the AC in the car works very well, I wil...மேலும் படிக்க
Great Car.
Zest is a very nice car. I like the mileage and safety it has a large boot space and the city, sport...மேலும் படிக்க
Massive Car.
Very great engine with massive interiors and exteriors.it has a large screen and best audio system.
Best in its Class.
Best car in its segment. Heavy-Duty, Very low maintenance, Specious cabin, comfortable ride, best fo...மேலும் படிக்க
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