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ஏ great கார் with poor after sales மற்றும் services

A great car with poor after sales and services

Renault Duster AWD RxZ 110 PS has great pickup and mileage @13 km. After sales had initial issues with the air conditioner - identification of the problem took 50000 km of the initial run. After the AC issue, certain spare parts of the AWD had to be procured from Renault Chennai and Renault, France - Imagine the waiting time for such processes. Services were terrific with inefficient and untrained/unqualified personnel and equally arrogant management. Identification of cooling issues took 4 visits to the service center. In the fourth visit, some qualified personnel identified the issue and the problem was solved. In a latest instance, paid an unheard of amount (Rs. 44000) for services through My Renault App and the service center did not hand over the car to me as they had not received a confirmation from the accounts team who had already left for the day. 24 hours later, after waiting in the service center for more than five hours and a police complaint lodged did I get the car post the confirmation from Renault Chennai team. Services of the car are handled by TVS Group who have the least customer centrality.

இதனால் dr. ajantverified Verified Buyer
On: ஜூன் 13, 2019 | 117 Views
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  • 0 Dislikes

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dr. ajant
Jun 21, 2019 6:09:39 AM

Thanks! that was really helpful.

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    ரெனால்ட் டஸ்டர் 2016-2019 பயனர் மதிப்புரைகள்

    4.1/5
    அடிப்படையிலான294 பயனர் மதிப்புரைகள்
    • ஆல் (294)
    • Mileage (76)
    • Performance (41)
    • Looks (99)
    • Comfort (109)
    • Engine (58)
    • Interior (56)
    • Power (40)
    • More ...
    • நவீனமானது
    • பயனுள்ளது
    • VERIFIED
    • CRITICAL
    • Vibrant ride

      Renault Duster is a very good vehicle having spacious inside, boot space is comfortable and luggage place was very wide and travelling long will be thrilled and vibrant. ...மேலும் படிக்க

      இதனால் r.k.adhikariverified Verified Buyer
      On: Jun 26, 2019 | 191 Views
    • Super mileage and 6 gear car..

      Excellent in class.. with stability and 4 wheel drive.. the negative are the advanced features like the small touch screen, 2 airbags only. Still very good car for City d...மேலும் படிக்க

      இதனால் nibin
      On: Jul 04, 2019 | 130 Views
    • It's worth for the amount and suspension also good

      Good Drive and smooth. If you go on a long drive you feel a better experience on Renault duster 85ps RXS.

      இதனால் lenin babu
      On: Jul 06, 2019 | 68 Views
    • Best performance car

      Quite satisfied with Renault Duster AMT, the most economic SUV in the Indian market. Better performance than Creta. Looking better than Terrano.

      இதனால் debasis biswal verified Verified Buyer
      On: Jul 05, 2019 | 52 Views
    • Good car but average service

      Car is quite good, everything that I expected of it, but the service needs to improve a lot, Renault should look into that.

      இதனால் harish sreethuverified Verified Buyer
      On: Jul 05, 2019 | 36 Views
    • Thanks Renault

      Very nice car for a long drive...I love it's driving and comfortable sitting and road grip...Thank you, Renault.

      இதனால் mani kantan verified Verified Buyer
      On: Jul 05, 2019 | 38 Views
    • An adventure ride for people

      I never faced and the problem also the driving experience is fantastic in Renault Duster, much comfortable and has good mileage around 17 to 18 km/hr, the best of the Ren...மேலும் படிக்க

      இதனால் nitinverified Verified Buyer
      On: Jul 04, 2019 | 81 Views
    • Duster the best

      Excellent for driving and safety. Lacks premium inner. Decent mileage and low cost of maintenance. Driving duster since 2014 and clocked 100000 km.

      இதனால் jeevanverified Verified Buyer
      On: Jul 01, 2019 | 47 Views
    • எல்லா டஸ்டர் 2016-2019 மதிப்பீடுகள் ஐயும் காண்க
    Renault Duster 2016-2019
    Rs. 7.99 லக்ஹ - 13.88 லக்ஹ*
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